BDB Financial
EV installed fibre internet connectivity into the office to support Voice, Data and access to other Cloud services.
BDB Financial Case Study
Based in North Yorkshire, BDB operates from a single site and offers private financial services, based on Nobel Award-winning research, to deliver the most successful outcomes possible for its clients, through an expert team of Personal Finance Directors.
BDB Financial’s Challenges
Key components of the solution BDB required included having the ability to dial from and screen incoming calls from their CRM, enabling them to deliver a seamless service to their customers and make life easier for staff.
Secondly, the business needed a system in place which would be exceptionally reliable so they could always maintain the highest levels of service for their customers.
The Solution
With resilience at the core of the solution, the Synergy platform sits within an extensive, fault tolerant and resilient datacentre network with no single points of failure, designed to maximise uptime and ensure the phoneline was always open, while maintaining the highest quality audio and stability possible.
The GENBAND platform incorporates a central administration system for management of call routing and voicemail and a user portal for each user to access system directories, call management information and personal call routing preferences. Furthermore, features including Conversation Recording can be easily added at a later date through a simple monthly add-on.
As voice quality is so fundamental in VoIP implementations, Everything Voice also installed fibre internet connectivity into the office to support Voice, Data and access to other Cloud services with the Service Level Agreement including guaranteeing fix-times and service availability greater than 99.99%.
Everything Voice implemented the new system in parallel with the existing telephone platform to allow time for testing and configuration before the Hosted VoIP solution went live. EV continues to provide post installation support, although BDB Financial has access to the system management console to make alterations as, and when, it sees fit.
Key Benefits
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