Call Logging, Management & Analytics

Is your sales team targeted on talk-time? Are you expecting to upgrade your telephone system in the next 6 months? Are your inbound calls being answered quickly by the right person? Would you like to see where you can reduce telephone spend?

Everything Voice’s call logging and reporting solution logs and analyses inbound and outbound calls on any device, whether staff be in the office or working remotely. It is the only hosted option on the market which is available to buy on a monthly subscription basis, making our award-winning software affordable to organisations of all sizes.

Compatible with more than 90% of telephone systems (PBX or VOIP), the platform is available to purchase flexibly on a short or long-term basis, depending on how long you will require access to the data.

Package Details & Benefits:

  • All inclusive package, simple monthly cost, with no hardware or software cost or hidden extras
  • Log calls on office-based and remote telephone devices
  • Enterprise-class product suitable for any size organisation
  • Hardware is included with technology updates free
  • Completely resilient and secure, hosted in an ISO 27001 Datacentre
  • Monitor calls in real-time from anywhere through any device
  • Flexible contracts with no minimum or fixed term starting from only £29 per month

Whether you are a single or multi-site business, operating in just one country or globally, our call logging and management platform provides a single interface from which you can monitor telephone activity, whilst managing resource and budgets in line with business needs.

Intuitive Call Reporting & Analytics

TIM Enterprise Screenshot Reports

Displayed in report and graph formats which are accessible in a standard web browser, you can drill through complex statistics in seconds, quickly summarise call patterns and analyse data simply against business goals and objectives.

The interactive features allow you to source further detail with the click of a button, if an area for concern is highlighted. Report templates are available, however bespoke reports can also be created to meet specific needs and criteria.

What our clients say….

“We’ve seen instant benefit from the call reporting information, as it now allows us to maximise productivity of staff & resources using real-time data. We wish it was something we’d done sooner….” Daniel Crampton, Director, SME Client

“The TIM reporting software has proved to be a great benefit to the organisation, ensuring that not only can we ensure calls are being handled in the most efficient way possible but also monitor call handling through historical reports and real time information. It has an easy to use interface that allows us to easily analyse reports which help us achieve our call response times throughout the company.”  Mike Knibb, SME Client