Call Recording has Been Re-invented

Call Recording as a Service is without doubt becoming more popular amongst businesses and even the smallest of organisations now count this as an “expected” and hugely beneficial feature of their communications platform.


Call Recording has always been a good idea for businesses whether it be for training new members of staff, raising standards, resolving disputes or misunderstandings and in some cases to remain compliant (in the financial services industry for example). It has always been expensive and difficult to implement and for the smaller the business the more relative cost per head to run it. This meant that organisations which had no choice to do it if they were to remain compliant (Financial services, Insurance and Banking for example) were the ones doing it and small organisations just didn’t bother.

Fast forward to 2019 and the traditional method of Recording Conversations has completely changed, Call Recording as a Service is breaking down barriers and making it affordable for even the smallest of businesses. There are also so many reasons it’s a good idea – for training new employees who use the phone, resolving disputes, managing and improving the performance of sales and customer service staff to name but a few good reasons. For less than £1 per day you can now Record, Store and Retrieve your business telephone calls which is why Call Recording as a Service is becoming another “expected” feature of any communications system.

Seriously, take another look at this kind of service as the benefits to staff development, dispute resolution, customer service and sales performance will really surprise you.

How does it work?

Once your service is switched on (within 24 hours of requesting it) you will be given a username and password to access Call Recordings into and out of your business. You will be able to search for specific recordings using criteria such as date, time and user or just review a sample of recordings for that day. You then define how long you would like recordings to be stored for and which system handsets you’d like to exclude from recording.

The way calls are recorded has completely changed and Call Recording as a Service now makes it easier for small, medium and large businesses to adopt the technology without large upfront costs. The service itself can be switched on and off quickly, without disruption and helps businesses resolve disputes, improve staff and team performance and improve staff training.

This sounds interesting, how do I order it and what does it cost?

To order this service or to request a demonstration speak to one of the team on 0330 055 3570 who will set this up for you within 24 hours. A small requirement of between 5 and 10 people would cost less than £1 per day although our solutions do scale to support hundreds of users.

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