Call Logging Software

Call Recording: MiFID II Compliance

The revised Markets in Financial Instruments Directive (MiFID II) came into force in January 2018 to regulate the financial services…

Call Recording: PCI-DSS compliance

Compliant Call Recording Solutions should offer the ability to obfuscate (mask out) one or more sections of the audio of…

Call Recording and Data Protection

The concept of data protection is not new. Previously known as privacy by design, it’s always been part of data…

Everything Voice Call Manager Platform Enhanced by Call Recording

Further Enhancements to our Call Manager Platform Our Call Manager platform provides Enterprise class Call Analytics, Call Reporting and Wallboard…

General Release Announced for Unify’s Openscape Business VOIP and UC platform

It doesn’t seem all that long ago since we were talking about V2R4 and now V2R5 is available on General…

How To Reduce Your Telephone Costs – Calculate Here >

For all those organisations that haven’t reviewed their telecoms costs for at least 12 months, it’s almost certain you’re spending…

Stop! Replacing your Telephone? …Do This First

After many years of talking to customers who are in the process of reviewing or replacing their existing telecoms infrastructure,…

CASE STUDY: Call Logging boosts sales performance

Global Office Supplies is one of the UK’s most established green office suppliers. A low emission delivery fleet provides office…

Use Real-Time Data to Improve Customer Service

I don’t think I’ve met one business that doesn’t want to improve the service they give to stakeholders, customers or suppliers…

NHS TRUST raises customer service with call logging system

The Customer East and North Hertfordshire NHS Trust serves some 500,000 people every year across three main hospitals: Hertford County…