Charity & Not for Profit
Delivering cost-effective communication to those who need it most.
Charities by nature depend on donations to do good work and work to strict, unpredictable budgets, so we must provide a service that represents real value for money.
Volunteers and staff are typically spread across multiple, disperse sites, which means agile, cloud-based communication platforms are ideal solutions for many non-profits, especially with strong BYOD provisions.
Low levels of efficiency and productivity stemming from bad communication, impacts employees, fundraising and service provision, which is why staff need to know how to best use their technology and when the most common age group for volunteers is 65+, a simple user experience, high-quality training and technical support are all key to implementing new technology successfully.
Managing relationships with boardmembers and trustees can also be a challenge, so we’ll look after that too, with regular performance updates and plans for the future.
Recent cuts in public funding, advances in technology and an increasing demand for services and infrastructure changes in 2025, have all created a perfect storm for charities. One that we can help you weather.
Sector challenges
How we address them
Dementia Forward Case Study
Dementia Forward is a local registered charity providing support and information to anybody affected by dementia. The charity has developed a comprehensive range of services, with people living with dementia at the heart of the organisation.
The charity was formed in April 2012 by a professional team of experienced and passionate people who have a profound understanding of dementia. It is a grounded and realistic initiative, formed in response to growing needs, and proactively seeks out the voice of those affected when designing its services.
Dementia Forward’s Challenges
This new office also meant that the charity was now operating over 3 locations in the Yorkshire area, causing fragmentation between sites. The challenge was to provide a uniform call handling system that allowed the organisation’s staffing resources to be used more efficiently, made service-users easier to contact and ultimately, delivered a better service to callers. Concurrently, reducing existing expenditure on telephone lines and legacy telephone systems, would also make a big difference in freeing up resources to be better utilised in its services.
The Solution
With resilience at the core of the solution, the Synergy platform sits within an extensive, fault tolerant and resilient datacentre network, with no single points of failure. This design maximises uptime and ensures the charity’s helpline staff are always available, while maintaining the highest-possible voice quality and stability.
The GENBAND platform incorporates a central administration system for management of call routing and voicemail, as well as a user-portal for each staff member to access system directories, call management information and personal call routing preferences.
Furthermore, features like call recording and integration with a large range of CRM systems can now be easily added through simple monthly subscriptions, as the charity grows.
As crystal-clear voice quality is fundamental in VoIP implementations, Everything Voice also deployed internet connectivity in each site to support voice, data and access to other Cloud services.
Key Benefits
Inspira Case Study
Inspira is an award-winning, national social enterprise company based in Cumbria, working for clients and communities in Cumbria and across the UK. The operation manages and delivers services to young people and adults to help them develop their personal and employability skills.
With a comprehensive portfolio of solutions to address a wide variety of social challenges, Inspira is responsible for the delivery of statutory services to public bodies, strategic support for local and national programmes which support youth in the community, as well as managing contracts across geographically and socially diverse areas.
A quick word from Neil
“Inspira are a wonderful organisation, inspiring and developing our next generations. The move to a completely agile and flexible working environment for their teams and individuals was something we talked about at length before starting the project. It’s fantastic to see how our expertise, Wildix Unified Communications and Inspira’s commitment to an agile workplace came together to deliver an amazing outcome for all.”
Neil Hutchinson – Business Development Director
Inspira’s Challenges
- A fully-managed, Hosted Unified Communications platform suitable for 300 employees across 7 office locations.
- A truly mobile solution for remote workers, with system features accessible via an app for iOS and Android.
- System administrator tools and a simple portal to enable internal IT teams to manage permissions and features available to users.
- Access to expert technical support and maintenance from a specialist provider of Hosted Voice and Unified Communications.
The Solution
By implementing the new system in parallel with the existing telephone system, Everything Voice allowed time for testing and configuration before the system went live. The transition process was managed with precision, removing potential complications or disruptions through careful planning.
With post-installation support, Everything Voice continues to offer peace of mind for Inspira’s IT team, although they also have access to all system management features, to make routine moves and changes at their leisure.
Key Benefits
Latest News
The world of telecommunications is constantly evolving and so are we. Check our latest news to stay up to date.
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