Dementia Forward
EV deployed internet connectivity to support voice, data and access to other Cloud services.
Dementia Forward Case Study
Dementia Forward is a local registered charity providing support and information to anybody affected by dementia. The charity has developed a comprehensive range of services, with people living with dementia at the heart of the organisation.
The charity was formed in April 2012 by a professional team of experienced and passionate people who have a profound understanding of dementia. It is a grounded and realistic initiative, formed in response to growing needs, and proactively seeks out the voice of those affected when designing its services.
Dementia Forward’s Challenges
This new office also meant that the charity was now operating over 3 locations in the Yorkshire area, causing fragmentation between sites. The challenge was to provide a uniform call handling system that allowed the organisation’s staffing resources to be used more efficiently, made service-users easier to contact and ultimately, delivered a better service to callers. Concurrently, reducing existing expenditure on telephone lines and legacy telephone systems, would also make a big difference in freeing up resources to be better utilised in its services.
The Solution
With resilience at the core of the solution, the Synergy platform sits within an extensive, fault tolerant and resilient datacentre network, with no single points of failure. This design maximises uptime and ensures the charity’s helpline staff are always available, while maintaining the highest-possible voice quality and stability.
The GENBAND platform incorporates a central administration system for management of call routing and voicemail, as well as a user-portal for each staff member to access system directories, call management information and personal call routing preferences.
Furthermore, features like call recording and integration with a large range of CRM systems can now be easily added through simple monthly subscriptions, as the charity grows.
As crystal-clear voice quality is fundamental in VoIP implementations, Everything Voice also deployed internet connectivity in each site to support voice, data and access to other Cloud services.
Key Benefits
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