Everything Voice Call Manager Platform Enhanced by Call Recording

Further Enhancements to our Call Manager Platform

Our Call Manager platform provides Enterprise class Call Analytics, Call Reporting and Wallboard capabilities to businesses across the UK. The platform is hosted within Enterprise Class Data Centres in the UK and adds the ability to generate reports and wall boards from our customers existing business telephone systems with minimal setup requirements and just a simple low cost monthly charge. Furthermore the Call Manager capabilities, including reports, call analytics and wall boards can be easily added to any of the Unify VOIP (hosted or onsite) solutions we already provide to businesses throughout the UK, again with minimal setup, no hardware/software and just a single, low monthly charge from £29.

We are delighted to announce that we have now integrated Call Recording into the platform and extended the overall capabilities of the platform to include Call/Conversation recording, PCI Compliance, Audit Trails, Online Call playback and Call Quality Scoring. We expect to be able to complete full implementation and testing in September 2018, ready to launch on 1st October 2018. From this point forward customers will be able to order either Call Reporting/Call Analytics on its own or Call Reporting/Analytics and Call Recording as a complete integrated package. As with our existing Call Manager Solution this will be available with minimal setup cost, no onsite hardware/software and a single low monthly cost inclusive of offsite storage depending on your business requirements.

“We believe that this enhancement represents a huge milestone in the development of our Call Manager platform by enhancing its already comprehensive Call Reporting capabilities to include PCI Compliant Call recording. Furthermore, it’s now easily affordable and manageable for Small and Medium sized businesses in any sector. This is something we are particularly proud of given the large upfront costs and complexity which has been typical of traditional Call Reporting and Call Recording platforms in the past. From now, we plan to offer this complete Call Reporting and Call Recording solution to every one of our customers. Although the Call Reporting remains available as a bolt on for any business telephone system in the market, the additional Call Recording will only be available to customers on one of our supported Unify VOIP platforms” Neil Hutchinson, Director at Everything Voice.

We expect this development to help SME’s everywhere compete more effectively by delivering the ability to monitor and alter both telephone system and user performance or remain compliant with current legislation where appropriate. The minimal setup, the fact that no onsite software/hardware is required and the single, low monthly cost also make it a suitable choice for almost all budgets.

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