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Android Collaboration mobile app – User Guide

Posted
Updated
ByRichard Foleher

Login

Use your Collaboration credentials to access the mobile application:

  • Domain: enter PBX IP or domain name

Note: you only need the PBX name, wildixin.com domain is added automatically.

  • User name: Extension / User name / Email address
  • Password: WEB password of user for access to Collaboration

Or

You can either use Google/ Office 365 credentials for Single Sign-On:

Two-factor authentication (2FA)

It it possible to use 2FA authentication for login. The option can be enabled in Collaboration -> Settings -> Personal.

Detailed information can be found in Collaboration User Guide.

Menu description

1 – Contacts

2 – Call history

3 – Dialpad / Function Keys/ Active call

4 – Chat

5 – Settings

User status

  • Tap Dialpad
  • Tap status icon / user picture
  • Select user status: DND / Away / Offline / Online
  • Enter your status message and select until date and time (optional)
  • Tap the Tick icon to apply changes

Note: for DND / Away it is possible to set up expiry time, after which your status passes to online.

Note: offline status is available only for mobile apps and it allows you to disconnect from Presence and VoIP servers; when in Offline status, you do not receive push notifications at all.

Call

Find a contact

Thanks to support of live search from PBX, there is no need to sync your enterprise (PBX) phonebooks anymore. You can use real-time search in phonebooks to place calls. Your local contacts from the device’s phonebook also appear in live search results.

Note: you can still sync your enterprise phonebooks if you want contacts to appear in Contacts menu of Wildix Mobile Collaboration App. For more information, read Appendix 1: Sync of enterprise phonebooks with WildixDAV.

Place a call from Dialpad

  • Tap Dialpad
  • Select the mode to place a call:
  • VoIP: place a call via the PBX (recommended in case you have fast and reliable Internet connection)
  • Callback: you receive a callback from the PBX via Mobile network (make sure your mobile number is indicated in Settings -> Personal)
  • Direct Call: place a call via Mobile network
  • Wildix devices registered to your account (WP phone, Vision/ SuperVision, W-AIR handset/ headset etc): select a device from the list
  • Start entering user’s name or number / extension in the Search field to find a user / a contact
  • Tap on a user / a contact you wish to call. Select number/ extension to place a call

Or

  • Enter the number using Dialpad
  • Tap the green Handset button


From Function keys

Note: before using the feature, configure function keys (FK) in Collaboration -> Settings -> Function keys. You can configure up to 20 FK. For more information, read Collaboration Guide, Function key section.

  • Tap Dialpad and select Function keys to switch to Function keys menu
  • Tap on a function key you wish to call
  • Select Call from the drop-down list

Note: function keys also allow you to monitor statuses, pick up calls, change statuses of trunks, timetables and switches, send DTMF etc. Check Appendix 2: Monitoring of colleagues and features with Function keys for more information.

From Enterprise Contacts

Note: by default the local contacts from your device’s phonebook appear in this menu. Contacts from your enterprise phonebooks appear in Contacts menu only after contacts sync (See Appendix 1: Sync of enterprise phonebooks with WildixDAV).

  • Tap on contact you wish to call
  • Choose the number you wish to call

Note: call is made using the mode selected in Dialpad menu (VoIP / Callback / Direct Call).

From History/ Voicemail/ Call group

  • Go to History (All or Missed tab)/ Voicemail/ Call groups
  • Tap on a user/ a voicemail message
  • Select Call from the drop-down list:


From Chat

  • Open a chat session with a user
  • Tap Handset button
  • The call is placed automatically

It is also possible to call phone numbers from chat if they start with + and have a length between 7 and 18 digits.

Note: Android Collaboration app supports receiving Call me back messages (currently, it is impossible to send them via the app).

To place a call, just tap Call me back.

From your device’s contacts

  • Tap a contact in your Android contacts
  • Tap a phone number that you wish to call
  • Select Wildix

Support of URI for call generation

Thanks to URI support it is possible to generate a call by clicking on a link containing a phone number. It allows you to start calls from a browser using Wildix application.

Supported links:

  • <a href=”tel:[phone number]”>
  • <a href=”sip:[phone_number]”>
  • <a href=”wildix:[phone_number]”>
  • <a href=”callto:[phone number]”>

where [phone_number] parameter can also start with “+”;

To generate a call from a browser:

  • Tap on a phone number you wish to call
  • Select Wildix from the drop-down list

Answer a call

Starting from Android App version 4.14.30, VoIP calls have the same priority as Mobile calls: you can receive a VoIP call during an active Mobile call (before this version Mobile calls had priority over VoIP calls).

  • Swipe the green Handset button left to answer
  • Swipe the red Handset button right to decline

Pick up a call of another user / a call group

Note: only users with certain permissions can pick up calls; to enable the option, the PBX admin must add ACL ability“Can” – “Call Pickup”. Detailed information: ACL rules and Call classes management – Admin Guide.

You can pick up a call of another user / a call group in case it cannot be answered

  • Go to Function keys menu
  • Tap on a user / a call group who are receiving an incoming call
  • Choose Pickup from the drop-down list

Note: to use this option, configure Function keys in Collaboration -> Settings -> Function keys. To get more information go to  Collaboration Guide, Function key section.

Call management 

During a call you can navigate your device, open the App and tap Active call to come back to the call.

1 – Mute

2 – Video

3 – Hold

4 – Transfer. Select the needed option from the list: Contact (choose a contact from Contacts)/ Number (dial a number you wish to call from Dialpad)/ Function key (select FK to transfer the call)

5 – Record a call

6 – Speakerphone

7 – Conference (in case there is more than one active call)

8 – Hang up

9 – DTMF 

10 – Switch back to Dialpad/ Function keys tabs to make a new call

Transfer

Blind transfer:

(transfer without notification)

  • Tap Transfer button during a call
  • Tap Contact to select a number from the phonebook or Number to manually enter the number
  • Select a contact and tap the number / enter the number and tap the green Handset button

Attended transfer:

(transfer with notification)

  • Tap New call button during a call
  • Make a new call (select a contact from Contacts or dial the number manually)
  • Wait till the other party answers (the previous call is now on hold)
  • Tap Transfer button and select the call on hold to complete the transfer

Video tutorial: 

https://macrosuite-production.web.app/ac/html?macroId=6d7d5d30-1edd-4905-85a8-ea785cb4a14e&pageId=30286120&pageVersion=85&xdm_e=https%3A%2F%2Fwildix.atlassian.net&xdm_c=channel-net.veniture.confluence.cloud.macrosuite__easy-html-macro3523573082515196956&cp=%2Fwiki&xdm_deprecated_addon_key_do_not_use=net.veniture.confluence.cloud.macrosuite&lic=active&cv=1000.0.0-63b6d887ba17&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJiNTg0YjUwODdiNDQxMWI0M2FmYTc3MWEzOWY2ZGM1MzZhMjgwMDBjMTM5YWI4OGI0N2M3OGQxNzA2MDViOGYzIiwiaXNzIjoiNzZlMmY0NjMtMTc5ZS0zZDVjLWE2ZjMtZTNjZTMzZjMyMDZjIiwiY29udGV4dCI6e30sImV4cCI6MTY3NTg2MzU3MiwiaWF0IjoxNjc1ODYzMzkyfQ.2SfjGmfwaKz9LUQZUI09JhT70W2SJwbGgWukmmNfnCE

Switch between 2 active calls

  • To switch between 2 active calls, swipe left/ right
  • The second call is put on hold

Control of active calls on other devices and Call continuity

Control of active calls on other devices

The feature allows you to view and control your own active calls on other devices registered to your account. You can hold/ resume, record, hang up a call as well as send DTMF. 

Call continuity

With the help of Call continuity it is possible to pass your active calls on other devices to Android or another specific device:

To pass an active call to Android Collaboration app:

  • Tap Call continuity button 
  • A call is automatically picked up on Android

To pass an active call to a specific device:

  • Tap and hold Call continuity button
  • Select a device from the list
  • A call is automatically picked up on the selected device

Note: to use mobile continuity, make sure that Dialplan rule “pbxfeatures (Features codes dialplan)” is added to “Included procedures” of the Dialplan used for managing calls.

Note: in case there is no need to monitor active calls or use Call continuity, you can switch back to Dialpad/ Function keys tabs.

Chat

All the colleagues added to your roster appear in Chat menu.

  • Tap Chat
  • Use the search field to find a user
  • Tap a user and enter your message
  • Tap Paper plane icon to send the message

You can also open a chat from live search results and History.

Note: unread messages are indicated with a message separator (a blue undulated line).

View contact information and additional user details

  • Tap Details button (three dots) to view user’s mobile number, email address (available only if it was added via Collaboration or WMS). In case this information is specified, you can place a call, send SMS or write email via external applications installed on your device
  • Tap on user name to view full user status, active call info, location on map


Note: contact information is also available in History. 

Send a File / an Image / a Post-It

Send a file / an image:

  • Start a chat with a user
  • Tap +
  • Select the source:
  • Photo & Video Library 
  • Downloads 

You can select a specific album from Photo & Video Library on your phone and select files to be sent: 

Note: the maximum file size to be sent is 100Mb.

Send a Post-It

  • Start a chat with a user
  • Write your message
  • Tap +
  • Select the option Send as Post-It

Send a voice recording

  • Start a chat with a user
  • Press and hold Microphone icon to record a message
  • After you finish, release to send

To cancel voice recording without sending, slide left.

Delete chats

  • Select chats you would like to delete by holding them
  • Tap Trash icon to delete

Participate in Wizyconf videoconference 

Important: for access to video conferencing service on Android devices, use Google Chrome browser or install Wizyconf Android App.

To participate in Wizyconf videoconference:

  • Open a chat session with a user that sent you an invitation
  • Tap on the invitation
  • Select Join to enter the conference room or Call to access the conference in audio-only mode. Follow Wizyconf Videoconference User Guide for details

  • To enter the room via the App, tap Join this meeting using the App (if you don’t have the app installed, select Download the App). You can still access via a web browser by selecting Launch in web: 
  • Upon the first access via the App, you need to enter your name, the conference ID is already present, then tap Join: 

  • When you are inside the conference, you can adjust different settings by tapping on Three dots icon: enable car mode, enter tile view, raise your hand and send a reaction etc: 
     
  • To leave the conference room, tap the red handset icon

Current limitations:

  • It is not possible to create a new conference room from Android app, it is only possible to enter a conference if you were invited
  • DND status “in conference” is removed after the conference is finished, but is not removed automatically after closing tab with conference 
  • Camera (rear / front) and microphone names are not displayed if joining via web
  • Impossible to switch between front and rear camera after entering a conference if joining via web

Multiuser group chat 

Multiuser cloud-stored group chats with possibility to add up to 500 participants and send pictures/ files. 

Limitations:

  • not available for PBXs with LifeTime/ Per Service licenses
  • no more than 100 group chats can be received from the server

Create a group chat 

  1. Tap + 
  2. Specify the group name and tap Done
  3. Add participants 
  4. Tap Done to finish 

Add / remove participants 

Note: you cannot remove yourself.

Open the group chat management section by tapping on its name.

  1. To add a participant: start typing a participant’s name/ extension number in the search field, tick to add
  2. To remove a participant: untick a participant or tap on a participant with indicated x icon
  3. Tap Done to save changes 

Leave the group chat:

Note: it is only possible to leave a group chat via the app. To close it completely, a group chat manager needs to remove in Collaboration.

All the participants including the owner can leave a group chat:

  • Select a group chat you would like to delete by holding it
  • Tap Trash icon to leave

History

Note: call history and missed calls notifications are synced over the PBX among all the devices registered to your account (except for W-AIR handsets).

Tap History to access the log of calls and voicemails:

  • Incoming, outgoing and missed calls (highlighted in red) are displayed in All tab. In order to view only missed calls, tap Missed tab
  • To view voicemail messages, tap Voicemail tab
  • To view missed calls notifications for specific Call groups (Call Group notifications manager feature, tap Call groups tab

Tap the double Arrowhead icon to view user contact details and a call log:

Archive / Delete calls

  • Tap on a user to display the drop-down list
  • Tap Archive if you want to archive a call
  • Tap Delete if you want to delete a call

Note: if you want to recover an archived call, go to Collaboration -> History -> Archived. After you right-click on a call, select Remove from the drop-down menu.

Note: in case the call log is empty, make sure that:

  • backend for CDR is enabled in WMS Settings -> PBX -> CDR
  • ACL group of your user does not have restriction “Cannot use” -> “History”

Voicemails

  • Tap Voicemail tab
  • To download a voicemail message, tap 
  • To playback a voicemail message, tap Play button
  • Tap on a voicemail message to display the drop-down list: Call a user who left a message, Mark as read or Delete it

Or

  • Select one or multiple Voicemails
  • Click Mark as read or Delete icon 

Call Group notification manager

Starting from the App version 5.05.07, it is possible to view missed calls notifications for specific Call groups by using Call Group notification manager feature.

Check the documentation How to set up the Call Group notifications manager feature for details.

Settings

  • Account: login window
  • Personal: contact details
    • E-mail
    • mobile number
  • Contact center: dynamically log into Call groups
    Note: This option is available for WMS v 5.04.20211108.3 or higher.
    • Sign-On: enable this option and select Call groups in the Groups section below, to dynamically log into them
    • Unavailable on away / dnd: This option auto-pauses you in all Call groups when your status changes to Away/ DND
    • Groups: here you can see the list of all Call groups, both the CGs you’ve been statically added to (the toggle is greyed, the status cannot be changed on this page, only via WMS), and CGs you can choose to answer for
    • To save any new changes in Contact center menu, press Back button (exit Contact Center menu) 
      For more information, refer to the Contact center chapter of Call distribution in Call groups guide.
  • Ringtone: change the default Wildix ringtone to one of your device’s ringtones
  • Features by call class (Internal, External, Blacklist, Whitelist):
    • Activate class: available for External / Blacklist / Whitelist (activates the class)
    • Call reject: if enabled, you do not receive incoming calls
    • Call Forward Busy: tap the Toggle button and enter the number or VOICEMAIL, to enable call forwarding when busy on the phone
    • Call Forward No Answer: tap the Toggle button and enter the number or VOICEMAIL, to enable call forwarding in case of no answer
    • Call Forward All: tap the Toggle button and enter the number or VOICEMAIL, to enable the forwarding of all the incoming calls
    • Call waiting: enable to be able to receive more than one call at a time
    • Mobility with timeout: if enabled, you receive incoming calls to your mobile number after the specified timeout; mobile number must be configured in Collaboration Mobile app Settings -> Personal

Change user picture

  • Tap user picture to change the current profile photo
  • Take a new one or choose the already existing photo 

Log out

  • Tap Settings
  • Tap the Log out icon

Note: after you log out, you will no longer receive calls and texts.

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