Changing Windows Default Dialling Applications

By default, when you install the Wildix WISERVICE plugin, the application will create a file link type for Wildix calls to be opened with the Wildix Collaboration app However, Windows…

Automatic Telephone Number Detection

Automatically enable dialling from any website using Google Chrome or Microsoft Edge, the Telephone Number Detection extension and your Wildix telephone system. With a simple click of a mouse, Telephone…

Collaboration Sound Permissions

When using Wildix Collaboration in your browser, you may be prompted with a notification regarding Sounds playback and permissions. The browser is asking for permission to playback sounds for Ringtones…

How to park / resume a call

Park a call with Function / BLF key To park / resume a call via Function / BLF key is possible from Wildix VoIP phone or Collaboration -> Fn Keys: Press…

Wildix Collaboration – I receive a call when dialling out

When you make an outbound call, as soon as you press dial, you receive an incoming call – This is due to your Collaboration app/browser client having its active device…

Wildix Collaboration – Microsoft Windows No outbound Audio

If your Wildix Collaboration stops broadcasting audio, there are 2 places you can check to determine what’s wrong. The first place is in your Wildix Collaboration settings and check that…

Wildix collaboration – Colleagues (roster)

Select Colleagues in the top menu.  People from the same department are automatically added to user’s roster and displayed in Colleagues  menu upon the first time access. Users are subdivided by work teams (managed…

Wildix Outlook integration – Install doesn’t work

Once you have downloaded the Outlook Integration extension in Wildix Collaboration. You should then see an Outlook tab as shown below in the screenshot. When downloaded, if you still cannot…

Wildix Collaboration – Microsoft Teams Integration

Wildix Collaboration – Microsoft Teams integration installation guide

Click on the ‘Apps‘ tab on the bottom-left menu of Microsoft Teams. In the menu, proceed to the ‘Built for your Organization‘ section. Click on the ‘Wildix‘ item. 4. Click on the ‘Add’ button. 5. Click on…

Wildix – Collaboration Mobile – Geolocation

Wildix – Collaboration Mobile – Set Presence