Silent Monitor on OpenScape Business

Did you know you can silently monitor training colleagues calls by dialing *942 (or program it as a function key) followed by the user’s extension number when prompted?

Silent monitoring means that you can listen to a call which your colleague is on without any of the parties on the call being able to hear you.

This feature can be a great addition for staff who are new to a role and shadowing a more experienced colleague. If you’re interested in using this feature, please contact support on 03300553570 and we can activate call monitoring.