Proactive, Reliable Telephony & IT Support
If communications are interrupted or unreliable, this inevitably costs your business and creates frustrations for both end-users and even worse, your clients. Effective maintenance and support is essential if your business communications are to work efficiently, without interruption.
Combined Telephony & IT Technical Support
Many voice technologies today rely heavily on the performance of your IT infrastructure, which is why we have formed one of the UK’s most experienced technical support teams, through our unique partnership with our IT sister company, NETprotocol.
Our support contract offers a joined up service which is unmatched in our industry, encompassing both telephony, unified communications, connectivity and IT technical expertise, based from the same office and using the same service management and support platform. Support teams for each specialist area work collectively to provide a seamless service to our clients.
There is no passing the blame to another provider you work with. No ambiguity as to who is responsible. If it’s our support contract, we guarantee the best solution possible when outsourced help is in need.
Whether you require support remotely or on-site, there are a range of needs we currently take care of
- A technical issue resolving quickly
- Advice on your overall communications and IT strategy
- Help with planning your budget
- Day-to-day end user support
- Technology maintenance and updates
- Or anything that fits in between
At Everything Voice, our focus on customer service is second to none with a commitment to delivering against expectations every time. We provide comprehensive support and maintenance packages tailored to the needs of your business which include:
Everything Voice is here to help you get the most out of your business communications.
Case study - 24/7 Support Contract
"...We have been particularly impressed by Everything Voice's customer focus and commitment to ensure faults and repairs reported are appropriately actioned and dealt with in an efficient and effective manner, keeping avenues of communication and feedback open at all times."
Simon Bradford, Your Housing Group