York CVS
The core solution included installing a new application on all laptops, PC’s and Mobile devices supplied to the workforce, offering all of their communications tools in one secure location.
York CVS Case Study
York CVS work directly with charities, community groups and social enterprises across York. It provides support with the day to day running of VCSE organisations. The team supports new and existing VCSE groups and organisations with their training programme, providing guidance about legal structures, governance issues, policies and procedure.
Identifying potential funding sources and developing funding bids across the community is something York CVS are incredibly proud of; bringing organisations together to discuss and challenge local issues through their events and voluntary sector forums, while representing the sector at a strategic board-level, to ensure the sector’s voice is heard.
The Challenge
In March 2020, York CVS approached Everything Voice to help develop a local support hotline to provide the local community with assistance during the lockdown, that the incumbent provider was unable to offer. The solution needed to be easily accessible and intuitive. Plus, as a charitable organisation, York CVs also required a service that would fit within its limited budget.
After taking York CVS’ needs into consideration, Everything Voice recommended a cloud-based VOIP service, due to its web-based platform and easy-to-use mobile app, allowing staff to sign in and communicate effectively with the community within 24 hours.
The Solution
This enabled employees to be able to better respond to colleagues and clients, supporting a wide variety of working styles including home workers, office workers and mobile workers. Plus, Single Sign-On, using existing Microsoft Office 365, streamlined the deployment and simplifies future management and provisioning for the team.
Through the deployment stage, at no point was York CVS’ services affected, ensuring full operational capabilities while the transition was made. The team also had a dedicated number for any support or issues after installation to ensures questions could be resolved promptly.
The Results
As soon as York CVS’ team started using the system, the difference was quickly realised, and the decision was made to roll out the system to the wider team.
“Since the first lockdown we have further invested in the platform, moving more users onto it. We realised that the Everything Voice solution would allow our team to work from anywhere.”
Everything Voice delivered a highly flexible, secure and agile communication solution – incorporating Voice, Video, Chat and Messaging – just when it was needed the most. With a modern IP-based service, York CVS can now support their workforce and clients in a much more flexible way, while increasing the agility and responsiveness of the operation.
Key Benefits
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